Legal

Privacy Policy

How Sora LLC collects, uses, and protects information unrelated to PHI.

Effective: June 15, 2026 • Last updated: June 15, 2026

Sora LLC ("we," "us," "our") operates under the brands RCM Genius and PPO Genius. This Privacy Policy governs the collection, use, and protection of information unrelated to Protected Health Information (PHI). Any PHI entrusted to Sora LLC by Covered Entity clients is handled exclusively under the terms of a HIPAA-compliant Business Associate Agreement (BAA) and is not subject to this Privacy Policy.

1. Scope

This Privacy Policy applies to:

Website visitors of sora-llc-group.com and related product sites.
Marketing, administrative, and operational inquiries unrelated to PHI.

2. Information we collect

2.1 Ordinary business and website information

Contact information: name, email address, and phone number provided during website inquiries or correspondence.
Technical data: IP address, browser type, website activity, and device information collected automatically through cookies and analytics tools.

3. How we use your information

We use information to:

Respond to inquiries and provide support for product-related questions.
Analyze and improve website performance.
Send company or brand-related updates, if opted in.

Note: Personal information collected via the website is completely separate from PHI, which is handled under the applicable Business Associate Agreement.

4. Security measures

Data collected under this policy is reasonably protected through access controls and encryption. PHI protection is governed separately by the BAA.

5. Updates to this policy

This Privacy Policy may be updated periodically. Changes will be communicated clearly through the website.

6. Contact us

If you have questions about this policy, please email compliance@sora-llc-group.com.